Princess Terms & Conditions
Introduction
Princess Cruises Gift Cards have no expiration date. Gift Cards do not incur any dormancy fees for non-use.
Gift Cards are not credit, debit, or charge cards, and have no implied warranties. Princess® does not accept responsibility for lost, damaged or stolen Gift Cards, or any unauthorized use of Gift Cards.
Gift Cards have no value until activated at time of purchase, and Gift Cards will not be activated until payment is verified. Gift Cards will be activated when delivered, and will be active upon receipt by the customer.
Gift Cards cannot be reloaded, meaning funds may not be added to Gift Cards after activation.
Once activated, Gift Cards may not be resold; resale or attempted resale is grounds for seizure and cancellation of the Gift Card without compensation. Gift Cards are not refundable or redeemable for cash, except where required by law.
Princess® may refuse, cancel or hold for review Gift Cards and Gift Card orders in cases where it suspects fraud, mistake, alteration, issuance in an incorrect denomination, or violations of law, policies or these Terms and Conditions.
Redeeming Gift Cards
Princess Cruises Gift Cards are only redeemable for purchases onboard Princess’® ships or applied as payment to a Princess® booking. Gift Cards may be redeemed for or on any cruise sold or operated by Princess®. If the Gift Card is redeemed on a Princess® ship where the onboard currency is not based in US Dollars, then the amount of the Gift Card will be converted to the shipboard currency at the foreign exchange rate posted at the Passenger Services Desk.
The price of each transaction paid for by the Gift Card will be debited against the balance or value on the Gift Card. If the price for a transaction is greater than the balance or value on the Gift Card, the purchaser must pay the difference. If the price for a transaction is less than the balance or value on the Gift Card, the unused portion will remain on the Gift Card until it is redeemed and the value of the Gift Card is decreased to zero, at which time the Gift Card will be deactivated.
Gift Cards will not be accepted if the Gift Card number is invalid, the value on the Gift Card is zero, the Gift Card has not been activated, or Gift Card cannot be found within the Princess® Gift Card system.
Additional Information
Customers may contact Princess® with questions or for help with their Gift Cards at giftcardsupport@princesscruises.com. Princess Gift Card support agents are also available by phone at 1-855-426-0168.
Holders of a Gift Card may check the balance of the Gift Card by visiting www.Princess.com/giftcard or by calling 1-855-426-0168.
